ORDERING
1. How do I place an order on your website?
To place an order on our website, simply browse our products and select the items you wish to purchase. Once you have added your items to your cart, proceed to the checkout page where you can review your order and enter your shipping and payment information.
2. Can I change or cancel my order after it has been placed?
We try to process and ship orders as quickly as possible, but if you need to make changes or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once an order has been processed.
3. Do you offer gift wrapping or gift messages?
At this time, we do not offer gift wrapping or gift messages for orders placed on our website.
SHIPPING
1. Where do you ship to?
We ship our products from the USA worldwide. Shipping rates and times vary depending on the destination.
2. How much does shipping cost?
Shipping rates vary depending on the destination. For orders shipped within the USA, we charge a flat rate of $5.95. For orders shipped worldwide, we charge a flat rate of $9.95.
3. How long does shipping take?
Shipping times vary depending on the destination. Orders shipped within the USA typically arrive within 5-11 business days. Orders shipped worldwide typically arrive within 15-30 business days.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or on the carrier’s website.
RETURN & REFUND
1. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it for a refund or exchange within 28 days of receiving your order. Items must be in their original condition and packaging.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected]. We will provide you with instructions on how to return your item.
3. Who pays for return shipping?
Unless the item is defective or damaged, the customer is responsible for the cost of return shipping.
4. When will I receive my refund?
Refunds are processed within 4-6 business days after we receive your returned item. Please note that it may take additional time for the refund to appear on your credit card statement.
CANCELLATION
1. Can I cancel my order?
We try to process and ship orders as quickly as possible, but if you need to cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that cancellations can be made once an order has been processed.
2. Will I receive a full refund if I cancel my order?
If you cancel your order before it has been shipped, you will receive a full refund. If you cancel your order after it has been shipped, you may be responsible for the cost of return shipping.
PAYMENT
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Is it safe to enter my credit card information on your website?
Yes, it is safe to enter your credit card information on our website. We use SSL encryption to protect your information during transmission.
3. Can I use multiple payment methods to pay for my order?
No, at this time we only accept one payment method per order. If you would like to use multiple payment methods, you will need to place separate orders for each payment method. For example, if you have a gift card and a credit card, you can use the gift card to pay for one order and the credit card to pay for another order.