At Saxori, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it for a refund or exchange within 28 days of receipt. Please read our return and refund policy below for more information.
Return Policy
To initiate a return, please contact us at [email protected] with your order number and the reason for the return. Once we receive your request, we will provide you with instructions on how to return the item(s). Please note that returned items must be in their original condition and packaging.
Returns are accepted for the following reasons:
- Defective or damaged items: If your item arrives defective or damaged, please contact us immediately to arrange for a return or exchange.
- Incorrect items: If you receive an incorrect item, please contact us immediately to arrange for a return or exchange.
- Unsatisfied with the product: If you are unsatisfied with the product, please contact us within 28 days of receipt to arrange for a return or exchange. Please note that shipping fees are non-refundable, and return shipping fees are the responsibility of the customer.
Refund Policy
Refunds will be issued to the original payment method used for the purchase, and may take up to 10 business days to process. Please note that shipping fees are non-refundable and return shipping fees are the responsibility of the customer.
If you received a defective or damaged item, or an incorrect item, we will cover the cost of return shipping. In this case, please contact us to receive a pre-paid return label.
If you received an item that you are unsatisfied with, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received by us.
Please note that we cannot guarantee that we will receive your returned item. We are not responsible for items that are lost or damaged during return shipping.
Once we receive your returned item, we will inspect it to ensure that it is in its original condition and packaging. If the item is not in its original condition, we reserve the right to refuse the return or charge a restocking fee.
Exchanges
If you would like to exchange an item, please contact us at [email protected] with your order number and the item you would like to exchange. Once we receive your request, we will provide you with instructions on how to return the item and place a new order for the item you would like to exchange it for.
Please note that shipping fees are non-refundable, and return shipping fees are the responsibility of the customer.
Business Days
Our business days are Monday through Saturday, excluding US holidays.
Contact Us
If you have any questions or concerns about our return and refund policy or your order, please contact us at [email protected]. We will do our best to assist you as quickly and efficiently as possible.
Thank you for shopping with Saxori!